Niagara Falls Underground Railroad Heritage Center
Visitor Experience Specialist
(Part-Time; 20 – 30 hours/week)
Scheduled to open in March, 2018, the Niagara Falls Underground Railroad Heritage Center uncovers
the wealth of places and stories associated with the Underground Railroad found within the City of
Niagara Falls, New York and surrounding region. The Heritage Center preserves the historic role of the
people of Niagara Falls in facilitating freedom for the oppressed. The places and stories associated
with this network of freedom seekers, free African Americans, and abolitionists evoke powerful
themes in American history and celebrate the bravery of the men and women who risked their own
lives to achieve the most basic rights of liberty. The purpose of the Heritage Center is to provide a
gateway to the important Underground Railroad and anti-slavery history of the area, and direct
visitors to visit other local and regional attractions. The Heritage Center will also provide a foundation
for future heritage development projects in Niagara Falls.
The Visitor Experience team is the public face of the Niagara Falls Underground Railroad Heritage
Center. Team members greet and orient guests, and provide meaningful learning opportunities for
the Center’s visitors through interpretive techniques, including facilitated dialogue. With a diverse
portfolio of interpretive experiences, engaging public programs, services and events, we expand each
visitor’s understanding of, and appreciation for, the Underground Railroad in Niagara Falls and the
enduring impact of slavery in the United States.
– Working creatively with the entire Visitor Experience team, function as a historical interpreter
by providing guests with accurate, interesting, and pertinent historical information about the
Underground Railroad in Niagara Falls in an engaging, timely, and articulate manner.
– Engage visitors in facilitated dialogue regarding the enduring impact of slavery in modern
– Answer visitor questions and tailor delivery techniques to maximize impact whenever
possible. Follow departmental interpretive strategies in order to effectively integrate your
interpretation into the total guest learning experience.
– Successfully complete training in interpretive techniques, including facilitated dialogue.
– Create a positive learning environment for visitors of all ages and backgrounds by being
hospitable, approachable, and professional in appearance and demeanor.
– Assist with retail management, social media, program development, special tours, public
programs, and other projects as needed.
– Manage the reception of visitors, school and other groups, admissions, telephone and
administrative reception, orientation materials, and merchandise sales.
– Set expectations and make suggestions for the visitor’s experience related to the visitor’s
itinerary and agenda.
– Facilitate and direct visitor inquiries to the appropriate staff person to ensure exceptional
– Assist with oversight of the reception area.
– Receive and process admission and sales payments and reports.
– Record visitation data; provide daily visitation and accounting reports.
– Assist with the daily opening, closing, retail components, and security of the Heritage Center.
– Assist with the implementation of emergency procedures when necessary to ensure safety for
our guests, colleagues, historic structure, exhibits, and collections.
– Applicants who possess or are pursuing a degree in a related field including, but not limited to, African-American studies, history, museum studies, art, public history, political science, marketing, or business are preferred.
– Excellent interpersonal and communication skills required.
– Must work well with a diverse audience and have a sincere interest in history.
– Must be responsible, flexible, punctual, and able to work well under pressure.
– Ability to work creatively and effectively as a member of a team is mandatory.
– Must be able to stand/walk for long periods on varying surfaces, inside and outside, and in a
variety of conditions.
– Must work frequent weekends, evenings, and holidays.
The Niagara Falls Underground Railroad Heritage Commission, Inc. is an Equal Opportunity Employer.
Qualified candidates may submit a resume or c.v. and cover letter to Ally Spongr, Director and
Curator, Niagara Falls Underground Railroad Heritage Commission, Inc.: email@example.com.
For more information on the Niagara Falls Underground Railroad Heritage Area, please visit