The Buffalo Philharmonic Orchestra is seeking a part-time Patron Services Representative to join our Box Office team. Patron Services Representatives must be able to work flexible hours, including evenings and weekends. The successful candidate will be reliable, have excellent communication and customer service skills, and be able to problem solve well. Experience with classical music is not required. Ticket system (Patron Manager) training will be provided.
- Providing professional, friendly, informative, accessible and hassle-free customer service
- Answering and processing ticket and subscription orders via computer, phone, in-person, and mail
- Assisting with informational and courtesy calls to patrons
- Assisting with the daily operations of the Box Office and additional duties as assigned
Applicants should have relevant customer service experience, possess a team-oriented attitude, be well-versed in Microsoft applications, and have an interest in the local arts community. This position works approximately 20 hours per week, depending on the concert schedule. Work schedule is flexible, but daytime, evening, and weekend availability is required, and candidate must work in-person. Part-time, $12.50 per hour with employee ticket discount perks.
Interested candidates should send a current resume and brief note detailing their interest in the position to Adam Cady, Senior Manager of Patron Services – [email protected], with the subject line, “Patron Services Representative.” No calls, please.
Posted: June 22, 2021